I hate it when people don’t say thank you. Maybe it’s my upbringing? Whenever we were given anything Mum would always go – “what do you say?” – and me, my brother and sister would chime, “Thank youuuu“. After Christmas, birthdays, or any other occasion which involved us receiving a gift from someone, we’d be sat down to write thank you letters to let people know we’d got and liked their gift. The importance of saying thank you was instilled in us to such a degree that these days if I hold the door open for someone, for example, and am not thanked, it’s not entirely uncommon for me to say slightly sarcastically “no, problem, it’s my pleasure”. Or maybe it’s nothing to do with my lovely Ma and it’s just Curmudgeonly Claire rearing her head again?!
One of the things I love most about my job is when I get to tell someone they’ve been awarded a grant. If I’ve been in contact with an applicant during the review process, they’ll know when a decision’s being taken on their application and they’ll be expecting a call. There’s usually a nervous, anticipatory silence at the other end of the phone which, if I was sadistic, I’d draw out before letting them know the decision, but I’m not so I try to cut to the chase as soon as possible (and because I’m excited to tell them!). It’s so lovely when you hear a delighted “thank you!”. Makes all the hard work so worthwhile. I can’t tell you how disappointing it is to call someone to let them know they’ve been given thousands of dollars if I get little reaction and no thanks.
I’m not saying grantee gratitude is the be-all and end-all in the decision making process. Of course it’s not. A poorly conceived project isn’t going to be supported simply because an organisation said thank you for a grant in the past. But it is important, and it is remembered. It comes back to that all-important grant maker/grant seeker relationship again (How to make friends and influence philanthropy and Too much or not enough?).
And it seems I’m not the only one that notices when someone says thank you. The June/July edition of Fundraising and Philanthropy Australasia had a story about a donation of $1m to Queensland University of Technology, recently gifted by Peter and Heather Howes.
The Howes’ have a long association with QUT: both are ex-QIT students (QUT’s immediate predecessor) and have a daughter who graduated from QUT; both were lecturers at QIT; and Peter was a member of QUT‘s School of Management Advisory Board. They first contributed financially to QUT in 2009 and 2010 in its annual alumni appeals, when they gave relatively small amounts of money in support of the Learning Potential Fund – an endowment fund to support bursaries and scholarships for QUT students in financial need. They began discussions with the University about the potential for them to make a larger gift after July 2010 when they sold the very successful human resources consultancy business they had jointly founded in 1982 (the sale giving them greater capacity to consider giving more significantly to QUT). Before the year was out, these discussions came to fruition in the form of The Howes Family Gift: a $1m donation which was added to the larger LPF endowment, but to be used to fund discrete Howes Family Learning Potential Scholarships for disadvantaged students.
One of the factors behind the Howes’ decision to increase their philanthropic engagement with QUT was the phone calls they received from LPF fundraising staff thanking them for their 2009 and 2010 appeal gifts. Apparently this was the first time they’d got such personal thanks from an organisation they’d given financial support to. As a consequence of this very simple gesture, the very neediest of QUT students can now apply for annual scholarships of $5,000 to support the cost of their study (more than standard LPF scholarships and bursaries offer), and there is also talk of the Howes contributing more money to QUT in the future to enable more scholarships to be offered. I wonder if LPF fundraising staff had any idea how powerful those two little words would be?!
While we’re on the subject of saying thank you…. thank you!! Since we launched 3eggphilanthropy back in April, we’ve had almost 2,600 views of our site and enjoyed some fantastic thoughts and opinions on the blog site, and on Twitter and Facebook. We’ve also had some amazing contributions from fabulous guest bloggers which added so much to the conversation. It’s been a fantastic first couple of months and we look forward to everything that’s to come. Scrambled, boiled, or poached…. Thanks again!!
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